You can View and manage all customer conversations from this section. 

You can find specific conversations using email or session ID. See all recent conversations in one place.

Each conversation shows:

• Customer name or visitor ID
• Status (Active or Closed)
• Number of messages
• Token usage
• Last activity time

Click a conversation to view full details.

Filters

Switch between different conversation views.

All
See every conversation.

Active
View ongoing conversations.

Closed
View completed conversations.

You can view full details of a selected conversation.

Session Info

Get an overview of the conversation.

• Session ID
• Status
• Start time
• Total messages
• Token usage

Customer Details

Basic information about the customer.

• Customer ID
• Name
• Email (if available)

Messages

See the full chat between the customer and your AI agent.

Track how your agent responds and how customers interact.

Interaction Metrics

Understand what happened during the conversation.

Includes:

• Product searches
• Cart actions
• Query results (success or failure)
• Timestamps for each action

Archive Conversation

Move the conversation out of active view for better organization.