Track your agent’s performance and customer engagement across your store.

Time Range

Choose a time period to analyze your data.

• 7 Days
• 30 Days
• 90 Days

Overview Metrics

Quick snapshot of your agent activity.

• Total Conversations
  Total number of customer conversations.
• Total Tokens Used
  Total AI usage based on input and output tokens.
• Voice Duration
  Total time spent in voice interactions.
• Unique Customers
  Number of individual customers who interacted with your agent.
• Total Messages
  Total messages exchanged between customers and the agent.
• Search-to-Cart Rate
  Percentage of product searches that resulted in adding items to cart.

Conversation Trends

Understand how conversations change over time.

• Daily Conversation Volume
  Number of conversations per day.

Token Usage

• Daily Token Usage
  Track input vs output tokens over time.

Voice Insights

• Daily Voice Duration
  Track voice interaction duration per day.

Customer Behavior

Understand how customers interact with your store.

• Interactions by Type
  Breakdown of actions like product search, cart add, checkout, and product view.
• Conversion Funnel
  Track the customer journey from search to order:
  • Product Search
  • Product View
  • Cart Add
  • Order

Product Insights

• Top Searched Products
  Most frequently searched keywords or products.
• Top Added-to-Cart Products
  Products most frequently added to cart.

Usage Patterns

• Conversations by Hour of Day
  Identify peak hours when customers are most active. 

You are done with the setup.